Distance Sales Agreement
1. Parties
This Contract is concluded electronically between the following parties, under the terms and conditions specified below.
SELLER
Name: Land of Rock Travel
Address: Gaferli, İsalı, Avcılar Neighborhood, Hakkı Paşa Square No:4/A, 50300 Nevşehir
Phone: +90 542 105 95 50
E-mail: [email protected]
Website: https://landofrocktravel.com BUYER
Full Name / Company Name: {Declared in the reservation form}
Address: {Declared in the reservation form}
Phone: {Declared in the reservation form}
E-mail: {Declared in the reservation form}
By accepting this Contract, the Buyer acknowledges in advance that they are obligated to pay the service fee and any additional charges such as taxes upon confirmation of the reservation, and confirms they have been informed regarding this matter.
2. Definitions
Ministry: Ministry of Trade of the Republic of Turkey
Law: Law No. 6502 on the Protection of Consumers
Regulation: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188)
Service: Tours, activities, transfers, accommodation, and package tour services provided by the Seller
Seller: An agency providing services to consumers within its commercial activities or acting on behalf of a service provider
Buyer: A natural or legal person purchasing the service for non-commercial or non-professional purposes
Site: The internet site belonging to the Seller, https://landofrocktravel.com
Parties: Seller and Buyer
Contract: This contract concluded between the Seller and the Buyer
3. Subject Matter
The subject of this Contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law and the Regulation regarding the sale and performance of the service whose reservation was made electronically by the Buyer via the Site and whose characteristics and sales price are specified below.
Prices advertised on the Site are sales prices. Advertised prices and offers remain valid until updated. Prices advertised for a specific period remain valid until the end of that period.
4. Service Information and Price
The basic characteristics of the service (content, duration, date, number of persons, included and excluded services) are published on the relevant service page on the Site. In case of promotional services, the advertised characteristics during the campaign period are valid.
5. Invoice Information
The invoice will be issued in the name of the invoice details declared by the Buyer during reservation and will be delivered electronically or at the time of the service.
6. General Provisions
6.1. The Buyer accepts, declares, and undertakes that they have read and are informed about the basic characteristics of the service available on the Site, the sales price, payment method, and performance details, and have provided the necessary confirmation electronically.
6.2. The Seller accepts, declares, and undertakes to perform the service in accordance with the characteristics specified in the reservation, without defects, in compliance with legislation, and based on principles of accuracy and honesty; to maintain service quality; and to exercise due care and attention.
6.3. The Seller may procure a different service of equal quality and price (e.g., equivalent hotel or tour) after informing the Buyer and obtaining their explicit consent.
6.4. The Seller accepts, declares, and undertakes to inform the Buyer in writing within 3 days from the date they learn that performance of the service has become impossible, and to refund the full amount collected within 14 days.
6.5. If the service fee is not paid for any reason or is cancelled in bank records, the Seller's obligation to perform the service ends.
6.6. If it is determined that the credit card used for the reservation was misused by unauthorized persons and the amount is not paid to the Seller by the relevant bank or financial institution, the reservation will be cancelled; if the service has already been performed, the Buyer is obligated to pay the amount to the Seller.
6.7. If the service cannot be performed on time due to force majeure events beyond the control of the parties and unforeseeable in advance (natural disasters, epidemics, official restrictions, adverse weather conditions, road closures, etc.), the Seller shall inform the Buyer. The Buyer may request cancellation of the reservation, replacement of the service with a similar one, or postponement until the obstacle is removed. If the Buyer requests cancellation, the collected amount will be refunded within 14 days. For credit card refunds, the amount will be returned to the bank within 14 days; it may take an average of 2-3 weeks for the bank to reflect the amount in the Buyer's account, and the Seller cannot be held responsible for this period.
6.8. Hot air balloon flights depend on the daily flight permit of the General Directorate of Civil Aviation (SHGM) and weather conditions. If the flight is cancelled for these reasons, options for free rescheduling or full refund of the amount will be offered to the Buyer.
6.9. Contact information declared by the Buyer during reservation may be used via phone, SMS, e-mail, and WhatsApp for reservation confirmation, service-related information, and operations (meeting time, transfer, change notifications, etc.). Sending commercial electronic communications is subject to separate consent from the Buyer. Personal data is processed within the framework of Law No. 6698 on the Protection of Personal Data and the Privacy Policy on the Site.
6.10. If the Buyer differs from the owner of the credit card used for the reservation, or if a security vulnerability related to the card is detected, the Seller may request identity and contact information of the cardholder and documents proving ownership of the card. If the requested information and documents are not submitted within 24 hours, the Seller reserves the right to cancel the reservation.
6.11. The Buyer accepts that the personal and other information declared during reservation is correct, undertakes to provide participant names and contact information completely, and accepts responsibility for any damages arising from false declarations.
6.12. The Buyer accepts to comply with safety instructions from guides and operational staff during the service period and to consider warnings on the Site regarding health and physical conditions required for tours and activities. The Seller cannot be held responsible for consequences arising from non-compliance with instructions.
6.13. The Buyer cannot use the Site for purposes that disrupt public order, violate general morality, disturb others, are illegal, or infringe upon the rights of others; nor can they engage in activities that prevent other users from benefiting from the services (spam, viruses, etc.).
6.14. Links to internet sites owned by third parties outside the Seller's control may be provided via the Site. These links are provided solely for convenience and do not constitute any commitment regarding the content of the relevant sites.
6.15. The Buyer who violates one or more provisions of this Contract is personally liable for the legal and criminal consequences arising from such violation and holds the Seller harmless from the consequences of these violations. The Seller reserves the right to claim compensation from the Buyer if legal action is taken due to the violation.
7. Right of Withdrawal
In accordance with Article 15 of the Regulation, there is no right of withdrawal for services related to accommodation, transportation, transfer, entertainment, or leisure intended to be performed on a specific date or period. Tours, activities, transfers, accommodation, and package tour services provided by the Seller fall under this category.
By accepting this Contract, the Buyer acknowledges that they have been informed about the absence of a right of withdrawal. Cancellations and refunds for these services are subject to the conditions specified in Article 8.
8. Cancellation and Refund
Reservation cancellations and refunds are made according to the timeframes and rates specified in the Cancellation and Refund Policy published on the Site. Cancellation requests must be submitted in writing (e-mail: [email protected] or WhatsApp: +90 542 105 95 50).
In reservations purchased under a campaign, if partial cancellation results in the inability to meet campaign conditions, the discount amount used will be deducted from the refund.
9. Default Status and Legal Consequences
If the Buyer pays via credit card and falls into default, they accept that they will pay interest under the credit card contract between them and the cardholder's bank and will be liable to the bank. In this case, the relevant bank may take legal action and may claim incurred expenses and attorney fees from the Buyer. The Buyer also accepts that if they fall into default due to debt, they will compensate the Seller for losses and damages resulting from delayed performance of the debt.
10. Competent Authority
In disputes arising from this Contract, complaints and objections shall be filed with the Consumer Arbitration Committee or the Consumer Court of the consumer's place of residence or the place where the consumer transaction was conducted, within the monetary limits announced annually by the Ministry of Trade.
11. Entry into Force
The Buyer is deemed to have accepted all terms of this Contract upon completing payment for the reservation made via the Site. The Seller is obligated to ensure that confirmation of reading and acceptance of this Contract by the Buyer is obtained before the reservation is finalized. SELLER: Land Of Rock Travel
BUYER: {Full Name}
DATE: {Reservation Date}